Terms and Conditions
Here are the detailed terms and conditions for our 7-Day Free Return policy:
- Items must be returned within 7 days of purchase.
- Products must be unused and in their original packaging.
- Refunds will be processed within 5 business days.
Money Guarantee
We believe in the quality of our service. If you're not satisfied with your travel package, we offer a 100% money-back guarantee within the first 7 days after purchase.
100% Money Back
If you're unsatisfied for any reason, you'll receive every penny back
7 Days Guarantee
Gives you time to review your itinerary, consult travel companions, or reconsider plans.
Risk-Free
NO tricks, NO cancellation fees and NO hidden fees
FAQ
What does the 100% Money-Back Guarantee cover?
The guarantee applies to the base cost of your travel package (e.g., hotels, tours, transfers). Refunds are issued to you via Online Banking or Touch 'n Go E-Wallet —no vouchers or credits unless requested.
How long do I have to request a refund?
You have 7 full days from the date of purchase to cancel and receive a full refund. After this period, standard cancellation policies apply.
Why only 7 days?
This window gives you time to review your itinerary or change plans without risking long-term reservations. Beyond 7 days, suppliers (hotels, tours) often enforce penalties, making refunds impossible.
Is there a catch? Are there hidden fees?
No. We don’t charge cancellation fees or deduct administrative costs. If you’re unhappy, you get 100% of your money back—no tricks.
How do I request a refund?
Simply contact our support team at [email/phone] within 7 days and provide your booking details. No lengthy forms or justification required.
How soon will I receive my refund?
Refunds are processed within 3–5 business days after approval, though bank processing times may vary.
What if I’ve already started my trip?
The guarantee only applies before departure. Once travel begins, standard refund/cancellation policies take effect.
Can I transfer my refund to a different package?
Yes! If you’d prefer to rebook instead of a refund, we’ll gladly apply your payment to a new itinerary—just let us know.
What if I change my mind after 7 days?
We’ll still assist you! While the full refund expires, we may offer partial refunds or future travel credits per supplier policies