Here are the detailed terms and conditions for our 7-Day Free Return policy:
Last updated on: 26/11/20
Welcome to the ONLINE TRAVEL SDN BHD website and the ONLINE TRAVEL SDN BHD mobile app (the “Platform”).
This Platform is operated by ONLINE TRAVEL SDN BHD, Company No.: 202301006687 (1500608-T) - KPK/LN: 10958, herein refer as (“ONLINE TRAVEL SDN BHD”, “we”, “us” or “our”).
We value your rights and respect your concerns about your privacy. This Privacy Policy explains the types of personal information we may collect about our customers, the ways we may use and share that information and the measures we take to protect your privacy and personal information. The term “personal information” refers to the information connected to an individual person, such as name, physical address, date of birth, phone number, e-mail or another identifier that permits contacting of a specific person and other pieces of data that are maintained in personally identifiable form.
Your use of this Platform constitutes your acceptance of this Privacy Policy and your consent to the practices described below. You are not authorized to use this Platform unless you agree with this Privacy Policy.
We may obtain personal information about you on our Website or at offline events. You may choose to provide personal information when you create an account, make a purchase on our Website, subscribe to our electronic newsletter, participate at our offline event or contact us for customer service. The types of information you may provide to us include the following:
We may use the personal information that we collect for various purposes, including to:
We may also contract with third-party advertising agencies, including the companies not affiliated with us, to send you information and promotional materials about our products based on the personal information we collect from you. We may also use the information in other ways for which a specific notice will be provided to you at the time of collection.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Our Platform is intended for visitors and customers located in the Malaysia, and is governed by and operated in accordance with the laws of the Malaysia only. However, we may transfer the personal information we collect to the entities located in the countries other than the country in which the information is originally collected where such entities administer and/or operate certain functions or services on our behalf, such as technical support, marketing assistance, data analytics and business administration. Those countries may not have the same data protection laws as your country of residence, but we take reasonable measures at all times to protect the personal information in transmitting, retaining and processing the information as described in this policy. We will refuse to transfer personal information if we believe that the information will not receive reasonable protection. By accessing our Platform, or otherwise providing information to us, you expressly consent to the processing, transfer and storage of information in and to the Malaysia and other countries, where you may not have the same rights and protections as you do under local law.
We use technical, administrative and physical safeguards and procedures which are reasonably designed to help protect your personal information against unlawful or unauthorized access, disclosure, misappropriation, alteration or loss. We use encryption, passwords, and physical security measures to help protect your personal information. However, the transmission of information via the Internet cannot be completely secure and we cannot guarantee the privacy or security of your data transmitted to our Platform. Any transmission of your personal information is at your own risk.
Our Platform is not directed to children, and we do not knowingly collect personal information from children under the age of 13. If you are under 13 years old, you may look at our Platform but may not provide personal information or make a purchase. You may only make a purchase if you are 18 years of age or older, or the age of majority in your jurisdiction.
If you're between 13 and 16 years old, you must have your parent/guardian’s written permission to have an account and we ask that you not submit any personal information to us or post on our Website without the consent and supervision of a responsible parent or legal guardian.
You have the following rights and choices in providing your information and choosing how we communicate with you. You may view or update the information you provide to us by logging into your online account and accessing the “My Account” page on our Platform.
Please note that while text messaging opt out requests are processed immediately upon our receipt, we are not responsible for any carrier delays. Carriers are not liable for delayed or undelivered messages. Additionally, please allow up to 10 business days to process marketing email opt out requests.
Notwithstanding the above, we may need to retain limited information about you in order to fulfill any order requests made by you, for business, tax, retention and litigation purposes or to fulfill other legal or regulatory obligations. As such, we may still continue to send you non-marketing communications by email, such as transactional or operational communications, even if you have opted out/unsubscribed from our marketing communications.
You have the right to perform deletion of your account at any time. You may delete your account by accessing the "Profile & Address" page under your name. Then, you may find the "Delete" button at the bottom of "Profile & Address" page.
Please note that deleting your account may impact your ability to access past bookings, travel itineraries, or other services related to your travel packages. We may retain certain personal information for business purposes, such as fulfilling outstanding travel arrangements, processing refunds, maintaining transaction records, or complying with legal and regulatory requirements.
After your account is deleted, any remaining data will either be anonymized or securely deleted as per legal obligations. However, non-personal data may continue to be used in an aggregated or anonymized manner for business analytics.
Please note that this Privacy Policy applies only to our Platform, and does not cover practices employed by any third-party websites, including ones to which we link, that link to us, or that we otherwise communicate on. The information you submit to any other website is governed by the privacy policies of those websites and we recommend that you review those policies carefully. We are not responsible for the privacy and security practices of those other websites or social media platforms or the information they may collect (which may include IP address). Links to any other website’s or content do not constitute or imply an endorsement or recommendation by us of the linked website, social media platform, and/or content.
We and our third party service providers may collect personal information about your browsing patterns or other online activities over time and across different sites when you use our Platform. While some web browsers have a “do not track” feature that lets you tell websites that you do not want to have your online activities tracked, we do not respond to web browser-based “do not track” signals as no uniform standard to respond to such signals has been developed at this time.