Here are the detailed terms and conditions for our 7-Day Free Return policy:
Last updated on: 18/12/20
Welcome to the ONLINE TRAVEL SDN BHD website and the ONLINE TRAVEL SDN BHD mobile app (the “Platform”).
By visiting our site and/or purchasing something from us, you engage in our “Services” and agree to be bound by the following terms and conditions (“Terms of Use”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Use apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributor of content.
The Terms of Use stated herein constitute a legal agreement between you and ONLINE TRAVEL SDN BHD, Company No.: 202301006687 (1500608-T) - KPK/LN: 10958, a company incorporated in Malaysia and having its registered address at Unit No. 1-2, Jln 5/109f, Taman Danau Desa, 58100, Wilayah Persekutuan Kuala Lumpur (“ONLINE TRAVEL SDN BHD”, “we”, “us” or “our”).
You can review the most current version of the Terms of Use at any time on this page. We reserve the right to update, change or replace any part of these Terms of Use without prior notice and you are deemed to be aware of and bound by any changes to the foregoing upon their publication on the Platform. Your continued use of or access to the Platform following the posting of any changes constitutes acceptance of those changes.
You must be at least 13 years old to use the Platform. If you’re under the age of majority in your state of residence (a minor) your parent or legal guardian must agree to these Terms of Use on your behalf and you may only access and use the Platform with permission from your parent or legal guardian. In order to make a purchase through the Platform, you must be 18 or older (or at least the age of majority in your state) and have a valid credit card or other acceptable electronic payment method.
The products and services available on the Platform, including any samples that are provided, are for personal use only. You may not sell or resell, either directly or indirectly, any of the products, services, or samples that you purchase or receive from us. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Services, violate any laws in your jurisdiction (including but not limited to copyright laws). We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in a violation of our Terms of Use.
In addition to other prohibitions as set forth in the Terms of Use, you are strictly prohibited from using the Website or Content for any unlawful, obscene or immoral purpose, or to:
We reserve the right to terminate your use of the Service or any related platform for violating these Terms of Use or engaging in any of the prohibited uses.
We attempt to be as accurate as possible when describing our products on the Platform. However, to the extend permitted by applicable law, we do not warrant that the product descriptions, colours, images or any other content available on the Platform are accurate, complete, reliable, current or error-free.
The material on the Platform is provided for general information only and should not be relied upon or used as the sole basis for making decision without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on the Platform is at your own risk.
The Platform may contain certain historical information. Historical information, necessarily, if not current and is provided for your reference only. We reserve the right to modify the contents of the Website at any time, but we have no obligation to monitor changes to the Platform. We undertake no obligation to update, amend or clarify information in the Platform, including without limitation, pricing information, except as required by law. No specified update or refresh data applied in the Platform should be taken to indicate that all information in the Platform has been modified or updated.
You agree to provide current, complete and accurate purchase and account information for all purchases made on the Platform. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You authorize us to hold, receive and disburse funds in accordance with your payment instructions. Your authorization permits us to: (a) debit or credit your debit card, credit card, or other payment methods that we accept (“Cards”); or (b) initiate recurring charges from your Cards if you signed up for a service that requires automatic billing. When you place an order, you authorize and order us to commit your payment to us. Your authorizations will remain in full force and effect while you maintain your account with us.
Prices will be those in effect at the time of purchase (in Malaysia Ringgit) and unless otherwise specified, exclude taxes and shipping fees. Pricing is based upon product availability and subject to correction or change at any time without notice. You are responsible for payment of all applicable taxes. All products are subject to availability. The prices displayed on our Platform may differ from prices that are available in stores, and our pricing may differ from store to store.
Prices will be those in effect at the time of purchase (in Malaysia Ringgit) and unless otherwise specified, exclude taxes and shipping fees. Pricing is based upon product availability and subject to correction or change at any time without notice. You are responsible for payment of all applicable taxes. All products are subject to availability. The prices displayed on our Platform may differ from prices that are available in stores, and our pricing may differ from store to store.
We reserve the right to correct any errors, including, without limitation, publishing, descriptive, typographical, or any other similar errors. If you do not wish to continue your purchase after pricing or other information has been corrected, please contact us right away and we will work with you to cancel or return your order accordingly.
We reserve the right to accept, reject, refuse or cancel any order you place with us at any time without prior notice. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. We reserve the right to discontinue any product at any time. Any offer for any product or service made on the Website is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
A standard shipping & handling fee of RM15.00 (for the first 5kg on all purchages) for every transaction for local delivery unless otherwise stated. * (the fee is subject to change by the management without prior notice).
All orders are dispatched and delivered by the designated carrier from Monday to Saturday, excluding Sunday & public holidays.
All of the product will deliver to you at the address when checkout in our website. The time of delivery will indicated by us when you checkout your order in ONLINE TRAVEL SDN BHD.
We will notify you if we unable to deliver your product in our estimated date, but to the extent permitted by law we will not be liable to you for any losses, liabilities, cost, damages charges or expenses arising out of late delivery.
Upon delivery of the product, you may be required to sign for delivery. In case of ant faults, defects or damage you may contact our customer services team by https://www.golepak.com/contact-us. You have to provide the delivered document upon request.
Please note that it might not be possible for us to deliver to some locations in which event, we will contact you by using the contact details that you provide to us when you make order and arrange for cancellation of the Order or delivery to an alternative delivery address.
Nevertheless, you may occasionally experience delays in delivery for reasons such as a high volume of orders being received by ONLINE TRAVEL SDN BHD during sale periods, holidays or the occurrence of unforeseen circumstances.
Your privacy is important to us, and your submission of personal information through the Platform is governed by our Privacy Policy. Our Privacy Policy is incorporated into, subject to and made part of these Terms of Use. Please review our Privacy Policy at https://www.golepak.com/privacy-and-policy.
Certain content, products and services available via the Platform may include materials from third-parties. Links appearing on the Platform are fr convenience only and are not an endorsed by us, our affiliates or our partners of the referenced content, product, service or supplier. We are not liable for any harm or damages related to the purchase or use f goods, services, resources, content, or any other transactions made in connection with third-parties websites. Please carefully review the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
All information and content on the Platform that is provided by us, including but not limited to its “look and feel,” trademarks, logos, service marks, slogans, product and character names, text, original artwork, graphics, button icons, photographs, images, screenshots, video and audio clips, music, digitally downloadable files, data compilations and software, and the compilation and organization thereof (“Content”) is subject to copyright, trademark, service mark, trade dress and other intellectual property rights or licenses held by Intellectual Property Corporation of Malaysia (MyIPO) and is protected under Malaysia’s law.
You are authorized to access and use the Services and related Content solely for your personal, non-commercial use. You may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from any portion of the Services or Content on any media without our prior written or electronic approval. Your unauthorized use of the trademarks, service marks, trade dress and copyrighted material displayed on the Website is strictly prohibited.
You may upload, submit, store, send, or receive content and data (your “User Content”) through the Platform or to us, as permitted through the Platform or as solicited through our advertising campaigns or promotions. We may, for example, ask you to respond on social media platforms with a specific hashtag relating to a campaign or our brand. By directing those responses to us, those responses and submissions are considered “User Content” for the purposes of this Terms of Use.
When you upload, submit, send, or otherwise provide your User Content through the Website or to us, you are acknowledging and agreeing to the following:
You retain ownership of any intellectual property rights that you hold in your User Content.
Your use of the services is at your sole risk. We make no warranty that the services will meet your requirements. Except as otherwise set forth in these Terms of Use, the Platform and all content and services provided in thereunder, including, without limitation, any materials, products or services, are provided on an “As In” and “As Available” basis, without warranties of any kind, whether express, statutory or implied, including without limitation, any implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property rights of a third party, title, custom, trade, quiet enjoyment, accuracy of information content, or system integration. We also disclaim any liability for claims arising out misuse, improper product selection, improper installation, product modification, misrepair or misapplication. We do not warrant that the services will be available or operate in uninterrupted, error-free or completely secure manner or that errors or defects will be corrected. By using the services, you acknowledge and agree that you use is at your sole risk.
Laws in certain stated do not allow the exclusion or limitation of implied warranties or the exclusion or limitation of liability for incidental or consequential damages. To the extent such laws apply, some of all for the disclaimers, exclusions, or limitations set forth herein may not apply and other right may be available. In such cases, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such law.
To the fullest extent permitted by applicable law, you agree to indemnify and hold us and our Affiliates harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Use, your violation of any law or the rights of a third-party or your User Content
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of his agreement for all purposes. These Terms of Use are effective unless and until terminated by either you or us. You may terminate these Terms of Use at any time by notifying us that you no longer wish to use our Services, or when you cease using our Platform. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Use, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination and/or accordingly may deny you access to our Services (or any part thereof).
Under no circumstances will we be held liable for any delay or failure in performance due in whole or in part to any acts of nature or other causes beyond our reasonable control, including without limitation acts of God, labor disruptions, acts of war, acts of terrorism (whether actual or threatened), governmental decrees or controls, insurrections, epidemics, quarantines, shortages, communication or power failures, fires, accidents, explosions, inability to procure or ship product or obtain permits and licenses, inability to procure supplies or raw materials, severe weather conditions, catastrophic events, delays due to product held by Customs for inspection.
In the event that any provision of these Terms of Use is determined to be unlawful, void or unenforceable, that provision is deemed severable from these Terms of Use and does not affect the validity and enforceability of any remaining provisions and will be enforceable to the fullest extent permitted by applicable law.
The failure of us to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision.
These Terms of Use and any policies or operating rules posted by us on the Website or in respect to the Service constitute the entire agreement between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Use).
Any ambiguities in the interpretation of these Terms of Use shall not be construed against the drafting party.
Questions about these Terms of Use or any other customer service related inquiries should be sent to us at [email protected].